When someone puts up a wall, build a bridge. Traversing a bridge is more fun than going through a wall.
It doesn’t take a LOT to do a little. But a little kindness can mean a LOT to so many. Do it. Enjoy the LOT.
Find out what’s important to them. Write it down. Show them you remember the next time around.
Attention: the process of making others feel heard, valued, respected and motivated to be supportive and do their best.
Recognizing people for a job well done or the value they add is NOT too touchy-feely. High morale and productivity feed on it.
People don’t quit their jobs. They quit the leaders and the culture. Unfortunately, this is too often the Truth.
‘I’m sorry you didn’t understand me’ is NOT an apology. It’s an INSULT. ‘I’m sorry I wasn’t more clear.’ NICE. Apology accepted.
Gratitude in good times attracts Help in bad ones.
Making a commitment builds Hope. Keeping a commitment builds Trust. Not keeping it destroys BOTH. Make one you can keep. KEEP it!
Feedback is the Breakfast of Champions as long as you chew and swallow the Truth. Don’t spit it out.
To celebrate the success of another is to escalate your own.
Be friendly FIRST. The chain-reaction of Friendly beats the chainsaw-reaction of Unfriendly. Friendly ways make better days!