WE can do what I can’t in the same given time. To tap the power of WE, give up ‘It’s all about ME.’ WE can. WE will. WE did
Accepting an apology doesn’t mean you have to immediately extend total trust. Let trust be earned and then TOTALLY rewarded.
Recognizing people for a job well done or the value they add is NOT too touchy-feely. High morale and productivity feed on it.
People don’t quit their jobs. They quit the leaders and the culture. Unfortunately, this is too often the Truth.
‘I’m sorry you didn’t understand me’ is NOT an apology. It’s an INSULT. ‘I’m sorry I wasn’t more clear.’ NICE. Apology accepted.
Dislike for you usually comes from one of these: They see you as a threat. They hate themselves. They want to be YOU. Love them.
When you do MORE listening and LESS interrupting, you get less *erupting* and more Understanding. More or less? No, More AND Less.
How to be Understood: be Understanding FIRST.
Gratitude in good times attracts Help in bad ones.
Making a commitment builds Hope. Keeping a commitment builds Trust. Not keeping it destroys BOTH. Make one you can keep. KEEP it!
You teach people how to treat you by what you allow. Make it clear what IS and is NOT acceptable. The treats will improve.
Feedback is the Breakfast of Champions as long as you chew and swallow the Truth. Don’t spit it out.