FUNomenal™ Presentations

Drawing from his unique experience as the official Ambassador of FUN for the highly successful Southwest Airlines, Tony was responsible for spearheading the positive culture that was a key driver in creating their legendary customer experience. In this program, Tony shares how to get buy-in to your customer experience vision. Learn how to bring out the best in your culture to create your ideal customer experience at each customer touch point.

Personally connect, empathize, build strong relationships with customers in-person or virtually. Empower and better equip employees to avoid customer conflict, better handle difficult conversations, get real time feedback, and make more memorable customers experiences that keeps customers coming back!

Tony’s presentation is ideal for those who serve in a variety of customer-facing roles (Sales, Account Management/Support, Call Centers). Team members will learn how to come together to share customer experience best practices.

Tony shares stories, including first-hand experiences and examples of Southwest Airlines legendary customer experiences. He will also share empathy and active-listening best practices, tips, and proven habits employees can apply to deliver superior or FUNomenal™ “CX”.

Attendees are sure to leave feeling better about who they are and what they can accomplish with the CX Factor! Results? FUNomenal™!

“Your internal customers (employees) tend to pass on the way they’re treated to your external ones. So, work on improving the treats? Sweet!” – Tony Brigmon” – Tony Brigmon

This is what they did at Southwest, they created a culture where people were in a “state of positive” (which is how Tony Brigmon defines “fun”) so each person could apply their unique abilities to be more creative/innovative with team members, customers, or problems that came up.  That positive mindset allowed their people to come up with better ways of doing things faster than the competition.  And, that mindset allowed them to handle the negatives better and get through them more quickly than who they competed against.

At Southwest “fun” was “positivity at work” that produced real results.  Tony was a key driver for Southwest’s culture and would leverage off his experience there to engage the group, helped to get their buy-in and receptivity for this, and show them how to better create that environment themselves and with each other (where creativity and innovation can really develop and be fostered – individually and in a high-performance team environment).

“Innovation: To see what others see and then imagine what others don’t. You can do this. Imagine that.” – Tony Brigmon

All of Tony’s programs are delivered with a lot of humor, in an uplifting way with tangible best-practices to walk away with.

Tony Brigmon is an astute observer of superperformance behavior and employee engagement and what drives both.

“It’s not latitude and longitude but attitude that determines altitude. Choose a good one today.” – Tony Brigmon

This program is based on Tony’s personal observations of irresistibly attractive attitudes at Southwest Airlines and elsewhere and how attitude indeed affects altitude. Tony shares proven Best Practices that spark positive can-do/will-do/get ‘er done attitudes.

Goodbye Stress. Hello Success.

“If you inhale humor and exhale stress – what do you get? Spoiler alert: You’re going to like it!” – Tony Brigmon

You get more fun, more laughter, more happiness, and less stress. YES!

When Tony was at Southwest Airlines as their official “Ambassador of Fun”, he delivered stress management programs for employees that made an impact.

It was well needed as Southwest dealt in one of the highest stress industries in the world. They found creative ways to turn those negatives into positives.

Then, they could really create that environment where fun, positivity, and laughter reigned.Translation: Their people could “have more fun, get more done, and they could bring out the best in everyone.”

Re-energize yourself through the power of fun, positivity, and laughter and learn ways to decrease and manage stress in your work and life!

This program is about how to become irresistibly attractive in your communication with others.  And it’s easy when you know how to COMMUNICATE to energize, CONNECT to engage, and CULTIVATE shared knowledge to enrich.

Some great teachers taught Tony how to do this. He can teach you. It’s what he does. The more he gets to share the more alive he becomes which means the better you’ll get at communicating with you know who. Woohoo.

“What you fail to communicate clearly, you will pay for dearly.” – Tony Brigmon

Southwest Best-Practices brought to your organization. Are We Having FUN, Yet?: You’re in for some bonafide serious results and serious FUN when Tony Brigmon, “The Ambassador of FUN,” brings his refreshing and unique motivational messages that are interactive and mixed with fun and energizing music.

“When you combine FUN with Shared Goals, Shared Goals, and Mutual Respect, you create an unstoppable momentum of SUCCESS.” – Tony Brigmon

He teaches audiences to get more energized (with shared goals), more engaged in their work (with mutual respect) and teaches ways to enrich each other (through shared knowledge) to create a happier more productive culture that helps to attract and retain top talent.

This program is filled with Best Practice ideas from Tony’s Southwest Airlines experience and elsewhere on how to get everyone on the same page so they pull together not apart, deal effectively with challenges, and learn from positive and negative experiences – for optimum personal and team productivity.

“Productivity Accountability: What are your plans? Will you let me know? When’s a good time? How did it go? Repeat often. Praise.” – Tony Brigmon

And nothing changes for BETTER until something changes for BETTER. During this presentation Tony shares best practices on navigating change and directing a team in a turbulent environment.

“You inspire positive change by sharing beliefs, not by making demands.” – Tony Brigmon

He includes his personal observations about innovative change at Southwest Airlines and how embracing it allowed Southwest to keep reinventing themselves to keep them ahead of the competition. This gave them what their competition called an ‘unfair advantage’. People will support the change they help create.

Tony will share how to apply this principle to help your team innovate and embrace positive change.

How to Lead Self, Lead Others, and Lead the Business. Tony shares his personal observations of leadership behaviors modeled by the Co-founder of Southwest Airlines Herb Kelleher. Tony teaches leaders how to create a fun, profitable work environment where employees/teams are internally energized to do their best, work with each other productively, and in a positive environment that’s good for employees, leaders, and customers.

Fun was serious businesses at Southwest because Fun creates serious results, and that is what Tony teaches leaders.

“If the Dream is not a Team Dream, you cannot have a Dream Team. But what you will have is a Nightmare, only this one will be Real.” – Tony Brigmon

Learn leadership best-practices from Southwest Airlines to raise the bar on their own leadership competencies, their own management skills, the positive tone they set as a leader. Work with and better inspire your employees to greater levels of performance to create leaders who lead by creating seriously fun and effective collaboration between themselves, employees, and teams using proven Southwest Best Practices!

Have you ever wondered, “Who cares?”

Tony Brigmon, Former Southwest Airlines Official “Ambassador of FUN”, shows you how to increase personal effectiveness through “Caring for Self” — spark employee morale/motivation, stimulating team-building, and enhance relationships and partnerships through “Caring for Internal Customers” — and enhance the customer service experience through “Caring for External Customers”.

This helps to get groups motivated to raise the bar on themselves, keep each other accountable and reach peak performance at work while having more fun too!

“They don’t care how much you know till they know how much you care about them. Show it so they know it. They’ll help you grow it.” – Tony Brigmon

Fun was serious businesses at Southwest because Southwest learned that fun creates serious results, and that is what Tony teaches groups – staying positive, having fun, preventing conflict, and working together better.

Based on principles he helped to lead, research, and spearhead at Southwest Airlines (as their internal and external “Ambassador of Fun”), Tony teaches how everyone can contribute to create a fun, profitable work environment where each individual is positive and internally motivated and teams are energized to work with each other productively, in a positive environment that’s good for employees, leaders, and customers.

“People will support what they help create. So, invite their input. Do it NOW. Don’t wait.” – Tony Brigmon

Learn teamwork best-practices from Southwest Airlines and Tony’s years of experience speaking/researching and training to raise the bar on your employees’ competencies, to avoid and prevent conflict and reject negativity, to improve employees skill sets, and improve the positive tone they hold each other accountable to.

Work with and better inspire each other to greater levels of performance to create individuals who work together to create seriously fun and effective collaboration using proven Best Practices observed at Southwest Airlines!

This program is based on ideas that work from Tony’s years of experience at Southwest Airlines. Tony’s program helps audiences have fun, stay positive, maintain momentum and grow sales.

Tony knows sales audiences don’t want fluff, they want stuff (best practices ideas) that work, that are relevant and that they can use immediately. That’s what Tony delivers.

Tony Brigmon brings the best of Southwest Airlines culture, innovation, and creative approach to sales to your sales team. Tony shares his fun, interactive sales presentation based on the proven S.A.L.E.S. formula (developed on Southwest best-practices and his own training/consulting with sales audiences) for finding out what people want and giving it to them in an irresistibly attractive way.

“People will act right now on a solution to their biggest challenge. Identify it. Relate your product or service to that. Kaching!” – Tony Brigmon

In this presentation, Tony would include ideas to help sales professionals: keep themselves energized, keep each other energized, and stay energized to move the organization towards increased profitability.

Tony says, “It’s not what we don’t know that gets us in trouble. It’s what we forget when we’re under stress or that we let slide when we’re in a hurry.”

The details count and those details reinforced by a safety culture helped to make Southwest Airlines the “safest” Airline with the least amount of delays and highest satisfaction from customers (as rated by the FAA year after year).

This program supports an organization in doing the same things well: attaining the highest safety rating while maintaining on-time performance and internal/external satisfaction. And, Tony says “It’s the Southwest Way: let’s have fun while we’re doing it”!

Tony has trained and worked with all levels of employees at Southwest – everyone from the airplane mechanic to the CEO. He learned how to relate to anyone and bring his signature humor, positivity and practicality to sometimes a technical or heavy topic of safety.

In this unique and refreshing safety presentation, Tony shares the S.A.F.E. formula and draws from his experience in human behavior and from some of the best practices he learned at the safest carrier in the country: Southwest Airlines.

The goals of the session are to create a positive safety culture – that gets your team back to work, re-energized to take ownership, to work together, to do what they know and build on it while holding each other accountable (in a positive way) to be safe at work, every time.

“Until you make it safe for everyone, you can’t get the best from everyone. Make it SAFE. Make it FUN. Get it DONE!” – Tony Brigmon

Safety starts with the details. Southwest is the only domestic airline carrier that takes their planes completely apart and puts them back together, to make sure they are perfectly assembled, with every part tested, and every part working properly.

The equipment is sound. In flight, every airplane has two pilots – they’re a team, that works together in a focused positive way. They hold each other accountable to do what needs to be done, to do it well, and do it efficiently and to keep people safe, every time.

That level of ownership, engagement, and safety (in flight and with equipment) is only found in the airline industry at Southwest. It’s the safety culture that makes the difference.

Tony brings humor, stories, and practical safety ideas to your attendees in this engaging safety presentation.

When Southwest Airlines was in its infancy they faced an ethical decision. Their king of the hill competitors Braniff International and Texas International had begun to engage in unethical behavior (dirty tricks) like booking bogus reservations on Southwest flights in an attempt to shoot Southwest out of the air before they even got off the ground.

So, the decision for Southwest was “Do we reciprocate the bad or elevate the good?” They choose the latter and the rest is history. Texans rallied behind Southwest’s underdog role in this fight and Braniff and Texas International not only lost the fight, but they also lost the war. Both went bankrupt. Neither exists today.

It’s true. The high road doesn’t end in low places. And the low road cannot take you to or keep you in high ones.

“There’s no such thing as a little lie. Once discovered, it’s enough to turn a firehose of doubts on every truth expressed.” – Tony Brigmon

In this presentation, Tony will share how to use the power of The Preview-The View-The Review to get everyone on board with an agreed-upon, high road moral code of ethical behavior to ensure high road success and avoid low road consequences.

As the former Ambassador of FUN for the highly successful Southwest Airlines, Tony Brigmon is serious about having fun. Serious fun with serious results. As a result of his questionable spelling skills, Tony learned at an early age that his name spelled backward is YNOT. As in, YNOT learn how to use fun to get more done and bring out the best in everyone?

Fun was the power of positivity that helped catapult a small carrier into a force that changed the airline industry. Learn how these FUNOMENAL best practices make you funomenal too and irresistibly attractive in your relationships and communication with others.

Audience members learn ideas they can use personally to energize themselves, create more meaningful relationships, and have more fun and stay more positive personally while energizing others in the same way, You can do this. So, YNOT?