You can never go wrong commending someone for what they did right: ‘Well done!’
The Two Rules for Creating GOOD First Impressions: 1. Be kind. 2. See rule #1.
How to encourage personal growth in others: Stop the criticisms. Start the compliments. Start and stop frequently.
How to avoid backlash over a comment: Rehash the comment before you launch it.
Radical Friendliness: the decision to be friendly to all, even to those who act like they’ve been weaned on a pickle.
‘Heart to heart’ beats ‘head to head.’ No headache. No heartache. Just things to celebrate.
A word of encouragement and a shower of praise are the keys to Productive and Happy Days.
Look for the good, not the should, in others. You’ll get a much better return on investment with what you find and share.
Gut-check question for hiring great employees: Do I like and trust this person?