Find out what’s important to them. Write it down. Show them you remember the next time around.
They don’t care how much you know till they know how much you care about them. Show it so they know it. They’ll help you grow it.
The behavior you recognize is the one that gets repeated. Look for the good and acknowledge it before it gets deleted.
Internal customers (employees) tend to pass on the way they’re treated to external ones, so work at improving the treats. Sweet.
Lead side-by-side rather than from the front. You’ll have more on your side and your back is harder to hit with ‘friendly fire’.
Tell me something good you know for sure. I’ll tell you something good I know for sure. We’ll know more and grow more, for sure.