FUNomenal™ Presentations

✨ Pre­sen­ta­tion Overview This live­ly and inter­ac­tive ses­sion brings togeth­er humor, sto­ry­telling, and action­able pos­i­tiv­i­ty prac­tices to boost work­place ener­gy and morale.

Atten­dees will explore:

• The 3 E’s – Ener­gize • Engage • Enrich
• The 3 Views – Pre­View • Here­View • ReView

These tools empow­er indi­vid­u­als to jump­start their morn­ings with pos­i­tive inten­tion, stay pro­duc­tive and uplift­ed through­out the day, and end with reflec­tion and reward.

The S.M.I.L.E. Method Sim­ple to remem­ber and pow­er­ful to apply, the S.M.I.L.E. acronym helps par­tic­i­pants radi­ate pos­i­tiv­i­ty and enhance work­place com­mu­ni­ca­tion:

S.M.I.L.E. Framework

With prac­tice, par­tic­i­pants become irre­sistibly engag­ing and FUNom­e­nal™ communicators—sparking joy and impact in every inter­ac­tion.

Seri­ous Fun. Seri­ous Results.

“Pow­er­ful meet­ings and fun don’t have to be mutu­al­ly exclusive—just invite cor­po­rate-friend­ly humor, and let the good times (and great ideas) roll!”
— Tony Brig­mon, Ambas­sador of FUN

✨ Pre­sen­ta­tion Overview Inspired by Herb Kelleher’s endur­ing lega­cy and the vibrant cul­ture of South­west Air­lines, this pre­sen­ta­tion intro­duces Eight Proven Resilience Prin­ci­ples designed to empow­er indi­vid­u­als and orga­ni­za­tions to not just survive—but pre­vail and thrive—through any chal­lenge.

As for­mer South­west Air­lines CEO Gary Kel­ly remarked: “Herb Kelle­her knew that if peo­ple are bound by love, are empow­ered to do the right thing, have the free­dom to be them­selves, fol­low the Gold­en Rule, work hard, have fun, remain humble—then they would be pre­pared to not just sur­vive, but pre­vail through any chal­lenge.”

Draw­ing from real-world obser­va­tions and first-hand expe­ri­ences, this com­pelling ses­sion illus­trates how these prin­ci­ples forged an unshake­able spir­it that helped a scrap­py car­ri­er rev­o­lu­tion­ize the air­line indus­try.

✅ Attendees will gain actionable strategies to:

• Fos­ter unwa­ver­ing team cohe­sion and loy­al­ty
• Instill eth­i­cal deci­sion-mak­ing and a sense of empow­er­ment
• Cre­ate a work­place where authen­tic­i­ty and indi­vid­ual strengths flour­ish
• ️ Build a cul­ture of mutu­al respect and dili­gence
• Main­tain humil­i­ty while cel­e­brat­ing col­lec­tive suc­cess
• Apply these time­less prin­ci­ples to cul­ti­vate deep resilience, nav­i­gate adver­si­ty with con­fi­dence, and emerge stronger than before

The Eight Resilience Principles

Tony Brig­mon is a keen observ­er of high-per­for­mance behav­ior and employ­ee engage­ment, with deep insight into the key dri­vers behind both.

Draw­ing from his Ambas­sador of FUN lega­cy—root­ed in the gold­en era of South­west Air­lines in the 1980s and beyond—Tony reveals how a pos­i­tive atti­tude can lift per­for­mance to new heights. He shares tried-and-true best prac­tices, deliv­ered on the wings of inter­ac­tive fun, that spark a can-do/will-do/get-it-done mind­set.

It’s not your phys­i­cal loca­tion, but your mind­set, that pro­pels you to suc­cess. Choose a win­ning atti­tude today—and watch how it ele­vates every­thing you do.

“Hav­ing a good atti­tude is like hav­ing a super­pow­er. It can turn any chal­lenge into an oppor­tu­ni­ty.”
— Tony Brig­mon, Ambas­sador of FUN

Imag­ine boost­ing your own well-being, strength­en­ing rela­tion­ships, and ignit­ing team­work – all while smash­ing your goals!

That’s the pow­er of the CARE Prin­ci­ple:

• Caring for Self: Fuel your own ener­gy and moti­va­tion by pri­or­i­tiz­ing your phys­i­cal and men­tal health.
• Acting with Respect: Build trust and under­stand­ing by valu­ing each oth­er’s per­spec­tives and con­tri­bu­tions.
• Respon­si­bil­i­ty and Account­abil­i­ty: Com­mit to your goals, hold your­self and oth­ers account­able, and cel­e­brate suc­cess­es togeth­er.
• Enhanc­ing the Expe­ri­ence: Go the extra mile for each oth­er and your cus­tomers, cre­at­ing a pos­i­tive and mem­o­rable envi­ron­ment.

Ready to unlock a work­place filled with col­lab­o­ra­tion, joy, and peak per­for­mance? Dive into the CARE Prin­ci­ple and dis­cov­er the “why” behind the “how.”

“They don’t care how much you know until they know how much you care — about them. Show it, so they know it, and they’ll help you grow it.”
— Tony Brig­mon, Ambas­sador of FUN

Are you ready to become irre­sistibly attrac­tive in your inter­ac­tions with oth­ers? Look no fur­ther than this mes­sage, where you’ll learn the 3 B’s: the art of com­mu­ni­ca­tion to Ener­gize, Engage, and Enrich your rela­tion­ships.

Tony has learned from the best, and now he’s here to pass on what he learned to you. Tony shares pro­found insights, empow­er­ing you to become a com­mu­ni­ca­tion pro in no time. Get ready to charm the socks off every­one you meet!

“What you fail to com­mu­ni­cate clear­ly, you will pay for dear­ly.”
— Tony Brig­mon, Ambas­sador of FUN

Wel­come to the FUN-ome­nal Cul­ture – where hav­ing fun and get­ting things done go hand in hand!

These proven cul­ture Best-Prac­tices are com­ing to your orga­ni­za­tion, and we’re here to ask: Are we hav­ing FUN yet?

Get ready for seri­ous results and seri­ous FUN when Tony Brig­mon, also known as “The Ambas­sador of FUN,” steps in with his one-of-a-kind moti­va­tion­al cul­ture mes­sage.

Tony’s pre­sen­ta­tions are not your aver­age snooze-fest – they’re inter­ac­tive, filled with fun, and set to ener­giz­ing music that will have you on your feet.

Tony’s mis­sion is sim­ple: to help you and your team become more ener­gized, engaged, and enriched in your work.

By focus­ing on shared goals, mutu­al respect, and shared knowl­edge, Tony shows you how to cre­ate a cul­ture that attracts and retains top tal­ent while being hap­pi­er and more pro­duc­tive.

Remem­ber: when you mix FUN with Shared Goals and Mutu­al Respect, you’re on the fast track to unstop­pable suc­cess.

“Think of fun as the WD-40 of work­place cul­ture – it lubri­cates com­mu­ni­ca­tion, reduces fric­tion, and keeps every­thing run­ning smooth­ly.”
— Tony Brig­mon, Ambas­sador of FUN

In this cap­ti­vat­ing mes­sage, Tony takes you on a jour­ney through South­west Air­lines’ award-win­ning cus­tomer ser­vice strate­gies from the 1980s gold­en era. Dis­cov­er these time­less secrets, made easy to remem­ber with the pow­er­ful L.A.S.T. acronym, and learn how to ele­vate your own cus­tomer expe­ri­ence to out­ra­geous heights.

Key Take­aways: L.A.S.T.

• Listen: Active­ly lis­ten to under­stand the cus­tomer’s full con­cern with­out inter­rup­tion.
• Apol­o­gize: Offer a sin­cere apol­o­gy for the sit­u­a­tion or any unmet need, even if you’re not at fault for the root cause.
• Solve: Take action to resolve the issue prompt­ly and effec­tive­ly.
• Thank: Thank the cus­tomer for their patience, their feed­back, and for giv­ing you the oppor­tu­ni­ty to help.

In this engag­ing mes­sage, pre­pare to be inspired as Tony shares time­less cus­tomer ser­vice best prac­tices. Leave with action­able strate­gies to cre­ate unfor­get­table expe­ri­ences that keep cus­tomers soar­ing back for more.

“Find out what peo­ple want and give them that—and more—and watch your busi­ness soar!”
— Tony Brig­mon, Ambas­sador of FUN

Dur­ing South­west­’s start­up years, they had a tough deci­sion to make. Their com­peti­tors, Bran­iff Inter­na­tion­al and Texas Inter­na­tion­al, were play­ing dirty tricks by book­ing fake reser­va­tions on South­west flights. It was like a bad episode of a real­i­ty TV show, but with air­planes.

Instead of stoop­ing to their lev­el, South­west decid­ed to take the high road. And guess what? They came out on top. Tex­ans loved root­ing for the under­dog, and Bran­iff and Texas Inter­na­tion­al end­ed up bank­rupt and out of the game. Talk about a plot twist.

Les­son learned: tak­ing the high road leads to high places, while the low road just gets you stuck in a ditch. In this pre­sen­ta­tion, Tony will show you how to cre­ate a moral code of ethics that will keep you soar­ing high and avoid crash­ing and burn­ing.

“There’s no such thing as a lit­tle lie. Once dis­cov­ered, it’s enough to turn a fire­hose of doubts on every truth expressed. Let’s strive for eth­i­cal excel­lence togeth­er.”
— Tony Brig­mon, Ambas­sador of FUN

South­west Air­lines knew how to have a good time while get­ting things done. They cul­ti­vat­ed a cul­ture where pos­i­tiv­i­ty was the name of the game, allow­ing each team mem­ber to unleash their cre­ativ­i­ty and inno­va­tion.

This pos­i­tive mind­set not only helped them come up with bet­ter solu­tions faster than their com­peti­tors but also enabled them to tack­le chal­lenges head-on and bounce back quick­er.

At South­west, “fun” was­n’t just about goof­ing off – it was about cre­at­ing a pos­i­tive work envi­ron­ment that deliv­ered real results. Tony Brig­mon played a cru­cial role in shap­ing this cul­ture, using his expe­ri­ence to inspire and guide oth­ers in fos­ter­ing cre­ativ­i­ty and inno­va­tion with­in their teams.

Tony’s mes­sages are a blend of engag­ing sto­ries, inter­ac­tive fun, pos­i­tiv­i­ty best prac­tices, and cor­po­rate-friend­ly humor. The proven inno­va­tion best prac­tices are based on the acronym F.U.N., mak­ing them easy to remem­ber.

Tony believes that inno­va­tion is about see­ing beyond the obvi­ous and dar­ing to imag­ine the impos­si­ble.

So go ahead, let your imag­i­na­tion run wild – you nev­er know what ground­break­ing ideas you might come up with.

“Don’t let inno­va­tion suf­fo­cate in silence! Speak up, ask for input, and cel­e­brate the col­lec­tive genius. Inno­va­tion blooms when we share and col­lab­o­rate. Let’s make mag­ic hap­pen!”
— Tony Brig­mon, Ambas­sador of FUN

Tony Brig­mon takes cues from Herb Kelle­her, the Co-founder of South­west Air­lines, and his leg­endary “Team Dream – Dream Team” lead­er­ship style.

In this pow­er­ful mes­sage, Tony delves into the impor­tance of inject­ing fun into the work­place to dri­ve real results. He stress­es the need for a pos­i­tive, vibrant atmos­phere where employ­ees feel moti­vat­ed to excel and col­lab­o­rate seam­less­ly. South­west Air­lines proved it – fun isn’t just a nice-to-have; it’s a recipe for suc­cess.

Draw­ing from South­west­’s lead­er­ship play­book, atten­dees can lev­el up their own lead­er­ship game. Tony urges lead­ers to inspire their teams by nur­tur­ing a cul­ture of pos­i­tiv­i­ty and team­work.

Tony’s lead­er­ship best prac­tices are based on the acronym L.E.A.D., mak­ing them easy to remem­ber.

As Tony wise­ly puts it, “If the Dream is not a Team Dream, you can­not have a Dream Team. But what you will have is a Night­mare, only this one will be Real.”

So, if you’re eager to revamp your lead­er­ship approach and cul­ti­vate a seri­ous­ly enjoy­able and effi­cient work­place, “From Night­mare to Dream Team: Unlock­ing the Pow­er of FUN-ome­nal™ Lead­er­ship” is Tony’s deliv­er­able mes­sage for you.

Get set to LEAD with a smile and wit­ness your team reach new heights!

“Lead­er­ship isn’t about the title; it’s about uplift­ing oth­ers and cre­at­ing a brighter future togeth­er.”
— Tony Brig­mon, Ambas­sador of FUN

Are you ready for a sneak peek into the world of pro­duc­tiv­i­ty like nev­er before?

Intro­duc­ing the ‘5 C’s of pro­duc­tiv­i­ty’ (Conceive>Commence>Contin­ue>Complete>Cele­brate), a trea­sure trove of pro­duc­tiv­i­ty best prac­tices, care­ful­ly select­ed from Tony Brig­mon’s time at South­west Air­lines and beyond.

Learn how to align your team, tack­le chal­lenges head-on, and turn both pos­i­tive and neg­a­tive expe­ri­ences into valu­able lessons for max­i­mum per­son­al and team pro­duc­tiv­i­ty.

When it comes to pro­duc­tiv­i­ty, account­abil­i­ty is key. “What are your plans? Will you let me know? When’s a good time? How did it go?” Make this your mantra and don’t for­get to cel­e­brate effort along the way.

“Don’t let the pur­suit of pro­duc­tiv­i­ty steal your joy. Find the bal­ance between work and play, and you’ll look for­ward to every day!”
— Tony Brig­mon, Ambas­sador of FUN

Tony Brig­mon says, “It’s not what we don’t know that gets us in trou­ble. It’s what we for­get when we’re under stress or what we let slide when we’re in a hur­ry.”

Details mat­ter, espe­cial­ly when it comes to safe­ty. South­west Air­lines knows this all too well, earn­ing the title of the ‘safest’ air­line with min­i­mal delays and top cus­tomer sat­is­fac­tion year after year, accord­ing to the FAA.

This mes­sage is designed to help orga­ni­za­tions achieve the same lev­el of excel­lence in safe­ty, on-time per­for­mance, and over­all sat­is­fac­tion. And as Tony puts it, ‘It’s the South­west Way: let’s have fun while we’re at it!’

Hav­ing trained employ­ees at all lev­els of South­west in the 1980’s, Tony knows how to con­nect with any­one. He brings his humor, pos­i­tiv­i­ty, and prac­ti­cal­i­ty to the some­times daunt­ing top­ic of safe­ty.

In his one-of-a-kind safe­ty pre­sen­ta­tion, Tony intro­duces the S.A.F.E. for­mu­la, draw­ing from his expe­ri­ence in human behav­ior and the best prac­tices he learned at South­west Air­lines.

The goal of the mes­sage is to fos­ter a pos­i­tive safe­ty cul­ture with­in your team, re-ener­giz­ing them to take own­er­ship, work togeth­er, and con­tin­u­ous­ly improve while hold­ing each oth­er account­able in a pos­i­tive man­ner.

With a mix of humor, sto­ry­telling, and prac­ti­cal safe­ty tips, Tony deliv­ers an engag­ing pre­sen­ta­tion that will leave your atten­dees inspired.

“Until you make it safe for every­one, you can’t get the best from every­one. Make it SAFE. Make it FUN. Get it DONE!”
— Tony Brig­mon, Ambas­sador of FUN

In this cap­ti­vat­ing mes­sage, Tony Brig­mon reveals the secrets to man­ag­ing stress with the mag­i­cal pow­er of FUN!

Dur­ing his time as the “Ambas­sador of Fun” at South­west Air­lines, Tony devel­oped inno­v­a­tive stress man­age­ment pro­grams for employ­ees as part of their cus­tomer care and employ­ee devel­op­ment ini­tia­tives.

In an indus­try known for its high stress lev­els, South­west Air­lines dis­cov­ered that by infus­ing FUN into their work cul­ture, they were able to trans­form stress into oppor­tu­ni­ties for excep­tion­al cus­tomer ser­vice and unpar­al­leled pro­duc­tiv­i­ty.

Through Tony’s guid­ance, atten­dees will dis­cov­er how to revi­tal­ize them­selves through fun, pos­i­tiv­i­ty, and laugh­ter, while also gain­ing valu­able strate­gies for reduc­ing and man­ag­ing stress in both their pro­fes­sion­al and per­son­al lives.

These stress man­age­ment strate­gies are based on the acronym S.T.R.E.S.S., mak­ing them easy to remem­ber.

“A spoon­ful of FUN helps the stress go down. So, let’s spread the FUN around!”
— Tony Brig­mon, Ambas­sador of FUN

Back in the 1980s, South­west Air­lines knew that fun was no joke – it was seri­ous busi­ness. They dis­cov­ered that inject­ing a bit of fun into the work­place could lead to some seri­ous­ly impres­sive out­comes.

And that’s exact­ly what Tony Brig­mon teach­es to groups today – pos­i­tiv­i­ty, fun, con­flict pre­ven­tion, and effec­tive team­work.

Draw­ing from his expe­ri­ence as the “Ambas­sador of Fun” at South­west Air­lines, Tony shares the secrets to cre­at­ing a work envi­ron­ment that is not only fun and prof­itable, but also fos­ters pos­i­tiv­i­ty, moti­va­tion, and col­lab­o­ra­tion among team mem­bers.

By imple­ment­ing the prin­ci­ples he helped devel­op at South­west in their cus­tomer care and employ­ee devel­op­ment pro­grams, Tony shows how every indi­vid­ual can con­tribute to a work­place where every­one is engaged, teams are ener­gized, and suc­cess is inevitable.

Learn from Tony’s years of exper­tise in speak­ing, research­ing, and train­ing. Ele­vate your employ­ees’ skills, elim­i­nate con­flict and neg­a­tiv­i­ty, and cul­ti­vate a pos­i­tive atmos­phere that dri­ves per­for­mance to new heights.

“Why set­tle for aver­age when you can have extra­or­di­nary? Invite input, unleash cre­ativ­i­ty, and wit­ness the mind-blow­ing out­put!”
— Tony Brig­mon, Ambas­sador of FUN

Let Tony be the mes­sen­ger to deliv­er your spe­cial mes­sages in a pow­er­ful way. By shar­ing “inside infor­ma­tion” with Tony, you can help him bet­ter con­nect with your atten­dees, mak­ing them more recep­tive to the mes­sages pre­sent­ed and more like­ly to act on what they hear.

“If your mes­sage is deliv­ered on the wings of fun and answers the age-old ques­tion, ‘What ‘s in it for me?’, they won’t shoot the mes­sen­ger. Let Tony be your FUNome­nal™ mes­sen­ger!”
— Tony Brig­mon, Ambas­sador of FUN