Communication, Customer Care, Employee Morale, Leadership, Meltdowns, Problem Solving, Relationships, Respect, Team Building, The FUNomenal™ Workplace, You Can Do ThisBy tonybrigmon Sometimes people just want to talk. They don’t want your answers. Your listening will help them find their own. Help them. Listen.
Asking, ‘Did I just put a damper on this conversation?’ can keep the damper from escalating to a thumper-dumper for you.
What you fail to communicate clearly, you will pay for dearly.
The most powerful 2-seconds? The pause after listening to ALL someone says before replying. It’s their PROOF they’ve been heard.
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